https://www.12news.com/article/life/animals/pain-into-purpose-mother-found-meaning-daughters-death-helping-others-how-can-help-phoenix-arizona/75-74214ea3-0329-464e-a801-8e391415c69f
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Emergency Response is when you responded to an active scene.

Non Emergency Response is when you deliver supplies after the incident.
Usually where the customer will be staying. (Family, Friend, or Hotel)

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https://www.12news.com/article/life/animals/pain-into-purpose-mother-found-meaning-daughters-death-helping-others-how-can-help-phoenix-arizona/75-74214ea3-0329-464e-a801-8e391415c69f